Booking terms & conditions
1501 Ventures Pte. Ltd., operating under the brand name Snowys Grooming (referred to in these terms as “Snowys Grooming”, “we”, “us” or “our”), provides pet grooming services to the person making a booking or responsible for the pet (the “Customer”). These terms apply to the services booked by the Customer.
1. Pet information and disclosure
The Customer must provide accurate and complete information about the pet, including any medical conditions, allergies, skin sensitivities, injuries, behavioural concerns, anxiety or aggression. The Customer must also inform us whether the pet is sterilised or vaccinated, whether any special handling is required, and whether the pet must be kept separate from other animals. Any change in the pet’s condition or behaviour must be disclosed before each appointment.
2. Grooming and animal welfare
We will take reasonable care when handling and grooming each pet. We will endeavour to achieve the requested style, but the pet’s welfare and safety take priority. Severe matting or coat condition may require a shorter cut or shaving. Where a material change to the requested style is necessary, we will discuss it with the Customer where reasonably practicable. Grooming carries inherent risks, including skin irritation, clipper sensitivity, stress and discomfort. We may modify, pause or discontinue a service if we consider it necessary for the pet’s welfare or safety, and will contact the Customer where reasonably practicable.
3. Services and pricing
Prices quoted at booking are based on the information provided and the services requested. The final price may vary where additional time or work is reasonably required because of the pet’s size, coat condition, behaviour or grooming needs. We will explain any additional service or charge and obtain the Customer’s agreement before proceeding with it.
4. Appointments and collection
We will make reasonable efforts to begin appointments at the scheduled time, although earlier appointments may occasionally overrun. We will notify the Customer of any material delay where practicable. A 10-minute grace period applies to late arrivals; after that, we may release the appointment to walk-in customers unless the Customer has contacted us in advance. The Customer must collect the pet within 30 minutes after being notified that grooming is complete. If the Customer expects to be delayed, they must contact us promptly. Any applicable late-collection or boarding charge will be communicated before it is imposed.
5. Veterinary emergencies
If a pet requires urgent veterinary attention, we will make reasonable efforts to contact the Customer. If the Customer cannot be reached and we reasonably consider immediate attention necessary, the Customer authorises us to arrange veterinary assistance. The Customer is responsible for reasonable veterinary expenses arising from pre-existing or undisclosed conditions, or circumstances not caused by our negligence or breach of duty, subject to applicable law.
6. CCTV, personal data and photographs
Our premises are under video surveillance for the safety and security of our groomers, customers and all pets in our care, and to assist with reviewing incidents. We use booking and contact information to manage appointments, provide services, communicate with the Customer, respond to emergencies and maintain necessary records. Pet photographs or videos may be taken for grooming records and, unless the Customer tells us before publication that they do not wish the images to be used, for Snowys Grooming’s social media and promotional channels. We will not publish the Customer’s name, contact details or booking information for marketing without separate consent. The Customer may change their preference for future use by notifying us. Personal data will be handled in accordance with applicable data protection laws.
7. Liability
We take reasonable care in providing our services, but grooming cannot be guaranteed to be entirely free from risk. Subject to applicable law, we are not responsible for the manifestation of pre-existing or undisclosed conditions, or inherent risks that arise despite reasonable care. Nothing in these terms excludes or limits any liability or right that cannot lawfully be excluded or limited.
8. Application and acceptance
These terms apply to all grooming services, including repeat bookings, and will be made available before the booking is confirmed. By proceeding with a booking after receiving notice of these terms and a reasonable opportunity to review them, the Customer acknowledges and agrees to them. The Customer confirms that they are the pet’s owner or are authorised to make decisions on the owner’s behalf. Any material changes to these terms will be notified to the Customer and apply to future bookings once accepted.